Insurance Licenses

A. Maintain all applicable licenses & permits required by Federal, state, or local governments.

B. Maintain minimum insurance requirements.

C. Vehicles well kept and equipped to make a good impression.

Minimum Insurance Requirements

Coach-Net requires our service providers to meet the following minimum insurance coverage’s.

General Liability: $100,000/$300,000 bodily injury and $75,000 property damage.

Automobile Liability: $100,000/$300,000 bodily injury and $75,000 property damage.

On hook coverage & Garage Keepers Liability: $50,000 per vehicle

*These are minimum requirements for light/med duty cars & trucks, Commercial or RV services require higher coverage policies. This can be discussed with your Vendor Representative.

RV tire changes

When performing a tire change on an RV, it is unacceptable to use the RV’s leveling jack system to lift the vehicle up. These systems are designed to level the coach, not suspend it in mid air.

Enroute Mileage

Enroute mileage is paid from the service providers base location. Enroute mileage will only be paid when discussed during the initial dispatch conversation.

Customer Damage Complaints

As an Independent Service Provider, Coach-Net does not assume any liability for damage to a vehicle while in the possession of the service provider. Any damage claim suspected of occurring while in the service provider’s possession is the service provider’s responsibility to resolve. When a damage complaint is filed with Coach-Net, Coach-Net reserves the right to freeze any payment processing of the PO until the dispute is resolved.
ISP must inspect each vehicle for pre-existing damage before performing a service on the vehicle. The vehicle should also be inspected at the drop off location if the service provided is a tow.
Coach-Net does have a dedicated person responsible to facilitate open communications between the member & the service provider when a damage complaint is filed. Coach-Net’s role is that of a mediator, with the goal of assisting both parties to reach an outcome.

Conduct of Excellence

Coach-Net chooses to work with the best service providers available. We monitor our Network to identify the service providers that meet or exceed our expectations of Customer Service Level as well as Performance.

The following criteria are mandatory to be a Coach-Net Preferred or Secondary Provider:

Vehicles

Must clearly display the company name.
Need to be clean and in safe operating order.
Tow trucks need to be large enough to transport a minimum of three adults (tow truck driver and two additional adults).

Drivers

Must display a high level of professionalism and courtesy to our members.
Must not use inappropriate language or gestures.
Appearance should be clean and presentable.

Performance

Accept a minimum of 80% of offered dispatches within their agreed upon service area.
Supply an average ETA (average time of arrival) of 45 minutes or less, under normal circumstances.
Arrive within the discussed ETA (estimated time of arrival) 90% of the time.
Less than .5% damage or complaint ratio to dispatches accepted.

Phone

Treat our employees with a high level of professionalism and courtesy.
Identify company name when answering the phone.

Billing

Invoicing and Payment Schedule

Invoices submitted online will be paid within 7-10 days from the day it is received.
Invoices submitted via fax or mail will be paid within 30-day from the day it is received.
DIRECT DEPOSIT is available. This eliminates the delay of waiting for your check to arrive in the mail. We can deposit your funds directly into your banking account.
Please do not submit a paper invoice, if you have already submitted that invoice online.

120-Day Sunset Claims Policy

Coach-Net allows a maximum of 4-months (120-days) to submit an invoice. Coach-Net will not assume any liability to pay any invoice for service that has not been received by Coach-Net within 120-days from the date of service.

Golden Rule

Coach-Net dispatchers will advise how much the PO will be issued for. If the cost amount or the type of service rendered changes, you must call for authorization before the additional services or costs are rendered for authorization, otherwise the additional charges will be disallowed for payment.

Preferred Provider Rating System

All service providers have a rated score. Service providers are rated on the following criteria:

A. Call Acceptance

B. ETA met

C. Competitive costs

D. Customer Service level (Customer surveys)

E. Properly equipped and maintains all necessary licenses & permits.