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Dealer Program | Customer Care Plan | Customer Service | Dealer Comments

The Coach-Net Difference


Dealer Comments

Why did you select Coach-Net’s Customer Care Program?

“I am very familiar with Coach-Net and I thought it was a really good program to package with our service contracts and would increase our penetration.”
— Rachelle Fought
LaMesa RV
SanDiego, CA


“Coach-Net has been a very valuable asset to McClain’s RV. We have peace in knowing that our customers are receiving the very best care possible when they are traveling on the road. And as we all know happy customers are repeat customers.”
— John Brazzel
McClain’s RV
Lake Dallas, TX



“It creates value for our customer.  We really look hard at all the programs out there and if we feel it creates value for our customer - that's what we do.”
— Rick Horsey
Parkview RV
Smyrna, DE


“Coach-Net has done a great job with Ford, National RV, and Holiday Rambler.  We had observed what Coach-Net had done for these companies over the years and wanted the same quality of service for our company.”

— Rob Crist
Robert Crist and Company RV
Mesa, AZ


“Besides being a selling tool, it gives our customers peace of mind and makes them more at ease when we are not open.  It puts out fires before they can even start.”

— Ray Bunney
RNR RV
Spokane, WA


“Coach-Net has consistently displayed sincere care and concern for their dealers and our mutual customers.  In this day and age, that's about as good as it gets.  And it really helps put the fun back in the service end of our business.  It's a real win-win relationship.”

— Mike Stier
Stier's RV
Bakersfield, CA
“In 1998 we read an article about Coach-Net in an RV magazine. It seemed to be the perfect RV service for any RVer. We signed up with them at that time and have had great service ever since. They are very respectful to my customers and to us. There is no other service in the market like Coach-Net. I recommend them to anyone I know. (I use them myself). Thanks Coach-Net!”
— Danny Smart
Stier’s Leisure Vehicle, Inc.
Bakersfield, CA


“Coach-Net has been a tremendous asset for both our customers and Stout’s RV over the past four years. We have had unfortunate situations in which customers have had to utilize Coach-Net’s services and the luxury of having wonderful rave responses from our customers that those services were efficient, timely, and professional. Visit their corporate headquarters in Lake Havasu Arizona and I would challenge anyone to find “one” person in the whole organization that is not dedicated and committed to customer service. I failed to mention, pleasant, professional, and knowledgable. They’re simply “GREAT”.
— Paul M. Marci
Stout’s RV Sales, Inc.
Greenwood, IN


“Coach-Net has become an additional profit center through our F&I office. We give every customer a 1-year membership when they purchase any unit from us. This has added “value” to each deal as well as eliminated many phone calls to our service department if a customer should have a problem on the road. Several of our customers have even called to tell us how satisfied they were with the efficient service provided by Coach-Net. As we have the ability to up-sell memberships at the time of delivery, it works very well with our other back-end products. I would highly recommend Coach-Net to any dealership.”
— John Johnson
Super 1 RV Center
Conyers, GA


“I wanted to do something for our customers.  We stay with Coach-Net because of the exceptional service our customers receive.  It's worked out really well for us.”

— Jamie Jorgenson
Tri-AM RV
Ocala, FL


“I saw an ad and knew you did Carriage.  We stopped by your booth in Louisville and we totally like the idea behind the entire program.”
— Brian Wilkins
Wilkins RV
Hornell, NY

 

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