Since 1987 Coach-Net has been a trusted name in the emergency roadside assistance industry.   We have excelled at providing our clients with high-value, worry-free roadside assistance programs.   We achieve this through our superior independent service provider (ISP) network and working closely and proactively with our clients to ensure a high level of quality.  

 

Organizational Culture

 

Our organization is based on delivering our clients value and high quality.   What separates our company in the industry is our caring corporate culture.  Companies like Ford Motor Company, Winnebago Industries, and Hagerty Insurance are genuinely surprised and pleased at the energy level and friendliness of our employees.   It is our firm belief that happy, challenged employees make happy customers.   We nurture and maintain a satisfaction environment that enables this caring culture to be delivered to the customer via telephone communication.  

Anyone can deliver a tow truck, only Coach-Net can deliver true peace of mind.

 

 

Flexibility & Business Drivers

 

The size of our company allows us to impact the customer experience in a positive way while being extremely responsive to the client's needs.   We strive to work closely with our clients to understand their business drivers so that we in turn can provide the level of service they expect.

While we might not be a large company in terms of a national standard, we have a strong local reputation, which allows us to recruit the best and brightest in an area that is experiencing tremendous growth.   We are also large enough to administer first class turn-key programs throughout the United States and Canada for both large and small clients alike.

Superior Provider Network

 

Coach-Net was originally formed to meet the road service needs of the recreational vehicle industry.   As a result, our ISP network has to be more complex and diversified in terms of services and coverage areas.  

Currently our network consists of 30,000 service providers throughout the United States and Canada.   Coach-Net's dedicated Vendor Relations Department is charged with maintaining this network on a daily basis.   These hard working individuals focus on managing the ISP relationship to ensure that the best quality of service is provided.   Our reputation in the industry is by far one of the best and as such, Coach-Net calls receive top priority, thus the customer receives the best service available.

Furthermore, given our business model, we are able to form contracted relationships with thousands of ISPs all over the United States and Canada in order to secure the best rates available while still maintaining a first-class level of service.   With our pass-through claims programs, our clients directly realize these cost savings.

 

Commitment to Technology

 

Coach-Net's commitment to technology is an on-going event rooted in the principles of delivering the highest customer service possible.   We focus on technology in order to capitalize on efficiencies, improve service, and better manage our ISP network and secure data.   We incorporate the best software and hardware available and our IT staff works with outside experts to develop customized solutions when needed.  

For example, in August of 2003 we rolled out a new proprietary dispatch mapping solution, called PinPoint.   This software was developed with the help of one of the leading spatial data firms in the country.   PinPoint also allows us to track and manage our network of service providers more efficiently and accurately, and provides a smooth integration between the mapping data and the member database, resulting in a more user-friendly system.  

While PinPoint is GPS enabled, we are monitoring the wireless industry closely for additional technologies that will be utilized in the coming years due to government mandated GPS wireless features.   Coach-Net is prepared to capitalize on implementation of GPS technology into the nationwide 911 response systems, and we have incorporated 911 features into our mapping system which allow us to dispatch emergency personal to a member's location if need be.