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FAQ'sDEALER CLIENTSQ. What is Coach-Net's billing procedure?A. A new client will be billed with their original order (minimum of 10 packets) for the number of packets they order. Subsequently, at the end of each month Coach-Net bills for the number of packets ordered during that month plus any extended years the dealership sells during that month.
Q. How do I register my customers and their RVs they purchase? A. A registration form is supplied for each packet and they should be filled out completely and faxed or mailed to the Coach-Net office. Online registration is also available; please contact Coach-Net for a dealer ID number and a pin number. Q. Who will be covered under the Customer Care Program? A. Coverage is for member, spouse (or significant other) and dependents (children under the age of 24. RVs sold to businesses must be registered under the person(s) names. Q. Will the member be reimbursed for services? A. The member must call Coach-Net for service. There is no reimbursement for unauthorized service. Q.The RV my customer is purchasing does not have a spare tire. How is this handled? A. Coach-Net will locate a tire and pay for the service call to have the tire delivered. Any parts and labor required for dismounting the old tire and mounting the new tire is the customer's responsibility. Q. How can if find out about the services my customer has received from Coach-Net? A. You can view your customers' service events online. Click here for detailed instructions.
Q. How does your service compare to the other RV Emergency Road Service Companies? A. Coach-Net is the only Emergency Road Service Company who has Appointment Assistance, Emergency Message Service and 24 hour RVIA Certified Technicians who are on staff and ready to troubleshoot any common technical problems you may be experiencing on the road or at home. Q. How can I enroll in your road service or renew my current membership? A. There are several ways you can enroll or renew with Coach-Net.
Q. What will happen to my Fifth Wheel or Travel Trailer if the vehicle I'm towing it with breaks down? A. Coach-Net will tow your Fifth Wheel or Traveling Trailer to a safe location (i.e., campground). Q. Are my children covered while driving our vehicles? A. All dependant children up to the age of 24 either living at home or attending school are covered at no additional cost for any vehicle the drive, including rented or borrowed. Q. I do not carry a spare tire for my coach, what happens if I have a blow out? A. Coach-Net will attempt to locate a comparable tire and pay to have it delivered to you. You are Responsible for the cost of the tire and any additional charges for mounting. If for any reason we cannot locate a tire we will pay to have your RV towed to a facility then can assist you. Q. Can you help me find a qualified service facility for routine maintenance for my RV while I'm traveling away from home? A. Yes! Coach-Net has pre qualified service facilities throughout the US and Canada. We will even set the appointment for you. Q. What is the dollar limit and mileage limit for Towing? A. There is no set dollar limit or mileage limit. Coach-Net will pay to have your RV towed to the nearest qualified repair facility regardless of the number of miles or dollar amount. Q. I'm leaving on a trip in a couple of days, how soon will my service be activated? A. We can process your application immediately over the phone with a credit card and activate your membership within 24 hours. At that time we will provide you with your membership number and our toll free Emergency Road Service number. Q. What if I breakdown late at night and there is no RV service repair facility open? A. We will pay to have your RV towed to a safe location for the night. As soon as a qualified repair facility is located we will pay to have your RV towed to that facility.
A. You have the option of transferring your existing service to your new coach with no lapse in coverage. Q. Do I need to notify Coach-Net if I purchase a different coach? A. Yes. In order for us to provide service for the correct vehicle you are driving, we need to have accurate & up to date vehicle specifics in our records. It is much less stressful for you to have the information already in our files prior to a breakdown. Q. I'm I covered while traveling in Mexico? A. Coach-Net will reimburse you up to $1,000 per incident for any covered services while traveling in Mexico. Q. My wife and children are covered on my membership, will we all receive cards? A. Yes! Once you have joined the road service you will receive permanent cards for everyone listed on your membership. Q. Does your membership include free Trip Routing? A. We provide our members with Trip Routing information throughout the US and Canada, including driving directions, camping, motel, points of interest information, city and state maps. Q. If I order Traveler's Checks, how long will it take to receive them? A. We ask that you allow 15 to 20 business days for delivery. Q. How do I submit a change of address? A. There are several ways you can notify us of your change of address.
Coach-Net ATTN: Member Services 900 N. Lake Havasu Ave Lake Havasu City, AZ 86403
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refer to your Member Benefit Guide for Q. How do my rental customers contact Coach-Net when they are in need of service or technical assistance? A. When a rental unit is registered with Coach-Net, 2 key cards are sent in the Rental Agency's name with the last 9 numbers of the vehicle's VIN. The telephone number to dial for service is on the back of the card. Your customer must have the number on the key card available when they call Coach-Net. Q. How will my customer remember to call Coach-Net and know what services Coach-Net provides? A. Coach-Net supplies a brochure, which explains the services Coach-Net provides, that can be put in each rental unit for the customer to use as a reference guide. Q. How do I activate a new unit that I want to add to my Rental fleet? A. Simply fax the registration form to Coach-Net at 928-505-1738. Q. How long does it take to activate a Rental unit? A. Coach-Net's Rental Program's office hours are M-F, 7:00 am to 3:30 pm PDT. It takes 24 hours to activate a new unit if faxed Monday - Thursday. Registratons faxed on Friday after the hours stated above, or on weekends, may not be in our system until the following Monday. Q. Can Coach-Net communicate with my foreign Rental clients? A. Coach-Net has several employees who are fluent in Spanish and our agents can also communicate in many other languages by utilizing AT&T's Language Line. Q. How can I monitor the service activity with my Rental units? A. Each Rental client can view their daily activity online. Click here for detailed instructions
Q. How do I get set up with Coach-Net as a provider? A. If you are currently not a service provider for Coach-Net, you can sign up here or you can call 1.800.285.4977 and choose option 3 to speak directly to a Vendor Relations Representative.
Q. Does Coach-net have the capability to fax a dispatch to the service provider? A. Yes, the dispatcher will ask if you can accept a faxed copy.
Q. How quickly do you pay? A. Invoices submitted online are paid within 7-10 days. Invoices mailed or faxed to us are paid within 30 days.
Q. Do I have to use your suggested rates on the contract? A. No, list your rates in the "Proposed Alternative Rate" column. As long as they are competitive in your area they will be considered. Be aware that we do rate service providers' performance and the cost of service is a part of the formula.
Q. Is your web site case sensitive? A. Yes, all letters are in lower case. Also, when entering your vendor ID#, be sure to include the letters along with the numbers and no spaces in between. Q. Do I need to include tax in amount of the PO at the time of dispatch? A. Yes. Q. Is there a time limit on submitting invoices for payment? A. Yes, invoices must be submitted within 120 days from date of service.
Q. How long after I performed the service must I wait to submit my claim on-line? A. 6 hrs
Q. Can I change my pin number? A. Yes, there is a box you can check to change your PIN#. The new PIN# must be all numbers and no letters. You will see the box when you enter your vendor ID# and PIN#. Q. Why do I keep getting a message telling me the amount I have entered exceeds the dispatched amount? A. Because you are trying to enter a higher dollar amount than what the PO was originally set for. You must call Vendor Relations at 800.285.4977 to discuss the difference in the dollar amount. |
900 N. Lake Havasu Ave
Lake Havasu City, AZ 86403
Copyright 2006 Coach-NetŪ All rights reserved.
